Refund Policy

Wallet recharges are non-refundable once credited to your DharmaAstro wallet, as the balance can be used across consultations, poojas, reports, and store purchases at any time.

If a recharge fails but money is deducted from your bank, the amount is automatically refunded by your bank within 5–7 business days. If you don't see the credit, write to us with your transaction ID.

If a consultation could not start due to a technical failure on our side, the deducted amount is auto-refunded to your wallet within 24 hours. If the astrologer disconnects mid-session or the call quality is unusable, raise a dispute within 48 hours and our quality team will issue a pro-rated refund after review.

Cancellations made more than 48 hours before the scheduled muhurat: 100% refund to original payment method.

Cancellations made 24–48 hours before muhurat: 50% refund to wallet (pandit allocation and samagri procurement have begun).

Cancellations less than 24 hours before muhurat: non-refundable.

If the pooja could not be conducted due to a fault on our side, the entire amount is refunded to the original payment method within 7 business days.

Personalised reports (Career, Love, Health, Kundali, etc.) are non-refundable once generated, as they are prepared specifically for your birth details. If you received the wrong report or it is incomplete, contact us within 7 days for a regeneration or refund.

Energised products are eligible for return within 7 days of delivery only if the product is damaged, defective, or significantly different from the listing.

Return shipping for non-defective items is borne by the customer. Once we receive and inspect the product, the refund is processed within 5–7 business days.

Customised or engraved items are non-returnable.

Email support@dharmaastro.com or use the dispute option in your order details. Include your order ID, registered mobile number, and a brief description of the issue. Our team responds within 24 hours.

Approved refunds reflect in your DharmaAstro wallet within 24 hours and in bank accounts/cards within 5–10 business days depending on your bank or payment partner.

If you miss a scheduled call/video consultation without prior notice, the booking is considered consumed and no refund is issued.

All disputes will be reviewed fairly. We reserve the right to make the final decision on refund eligibility based on consultation logs, pandit reports, and shipment evidence.